Terms of Service
Last Updated: April 13th 2026
By accessing or using https://sevenheavenmassage.ca (“Website”) and booking services with HEA7EN Massage Spa (“Company”, “we”, “us”), you agree to the following legally binding terms:
1. Eligibility
By using this website and booking services, you confirm that:
- ▪ You are at least 18 years of age
- ▪ You are legally permitted to use our services
- ▪ You agree to comply with all applicable laws
2. Nature of Services
All services provided are strictly professional massage and relaxation services.
- ▪ No illegal services are offered or permitted
- ▪ Any inappropriate requests are strictly prohibited
- ▪ Sessions may be terminated immediately if boundaries are violated
3. Bookings & Accounts
To access services, users may be required to provide accurate contact information.
- ▪ You are responsible for your account details
- ▪ We reserve the right to refuse or cancel bookings
- ▪ False or misleading information may result in denied service
4. Payments & Chargebacks
All payments must be valid and authorized.
- ▪ Payments are final once services are rendered
- ▪ Fraudulent chargebacks are strictly prohibited
- ▪ Disputes will be contested with booking and service records
Chargeback abuse may result in permanent bans and legal action.
5. Cancellations & No-Shows
We require reasonable notice for appointment changes.
- ▪ Late cancellations may result in loss of deposit
- ▪ No-shows may be refused future bookings
- ▪ Repeated offenses may lead to account restrictions
6. Conduct Policy
We maintain a strict zero-tolerance environment.
- ▪ No harassment or disrespect toward staff
- ▪ No aggressive or inappropriate behavior
- ▪ No illegal requests or activities
Violations may result in immediate removal, permanent bans, and potential reporting to authorities.
7. Privacy & Recording
We prioritize discretion and client privacy.
- ▪ Recording of any kind is strictly prohibited
- ▪ Unauthorized recording may result in legal action
- ▪ All guests are expected to respect the privacy of others
8. Liability
To the fullest extent permitted by law, we are not responsible for:
- ▪ Loss or theft of personal belongings
- ▪ Injuries not caused by proven negligence
- ▪ Service interruptions or delays
9. Health Responsibility
Clients are responsible for their own health disclosures.
- ▪ You must disclose relevant medical conditions
- ▪ Services are received at your own discretion
- ▪ We are not liable for undisclosed conditions
10. Right to Refuse Service
We reserve the right to:
- ▪ Refuse service to any individual
- ▪ Cancel bookings at our discretion
- ▪ Remove individuals from the premises
11. Intellectual Property
All content on this website is owned by the business.
- ▪ No copying or reproduction without permission
- ▪ Unauthorized use may result in legal action
12. Governing Law
These terms are governed by the laws of Ontario, Canada.
13. Updates
We may update these Terms at any time. Continued use of the website constitutes acceptance of any changes.
14. Contact
For questions regarding these Terms, please contact us.
